Last Updated: 15 July 2025
This policy sets out our position on returns and your rights under the New Zealand Consumer Guarantees Act 1993 (CGA).
No “Change of Mind” Returns
Please choose your items carefully. As we custom print many of our Lizard Outdoor branded materials to order, we do not accept returns or provide refunds if you change your mind, order the wrong size, or no longer want the item.
Your Rights for Faulty Goods (Consumer Guarantees Act)
Our policy does not override your statutory rights. Under the CGA, you have the right to a remedy if a product you purchase from us is faulty, not of acceptable quality, not fit for its purpose, or does not match its description.
A product is considered “faulty” if it:
- Has a problem that would have stopped someone from buying it if they’d known about it.
- Is unsafe.
- Is significantly different from the sample or description.
- Doesn’t do what we said it would, or what you asked for and can’t easily be fixed.
How to Make a Claim for a Faulty Item
If you believe your item is faulty, please follow these steps:
- Contact us immediately at
info@lizardoutdoor.com. - Provide your order number and a clear description of the fault.
- Include clear photos or a short video showing the fault.
We will assess your claim. If the item is deemed faulty, we will meet our obligations under the CGA, which may result in a repair, replacement, or a full refund.
Return Address for Faulty Goods
Do not send items back without contacting us first. If your return is approved, the correct return address will be provided to you via email. This address may vary as our products are shipped from different locations.
Refunds for Approved Faulty Returns
Refunds will only be issued for goods deemed faulty by us. All approved refunds will be processed back to the original method of payment within 5-10 business days of us receiving the returned item.